Anydesk Ssl_14090086



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The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.


Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.


How to reset 2FA / Two Factor Authentication


Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access


I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.


Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal


Register or remove the AnyDesk license to a device

See Registration to register the client to a license.


Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.


Where do I find my invoices?

Your invoices can be found in the MyAnyDeskPortal.


Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.


How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.


Can I transfer files with AnyDesk?


How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.


Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.


Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias


Does AnyDesk support Windows server?


Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).


AnyDesk is slow despite LAN connection

AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.


Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.


Can another user connect to me via Browser or my website?


Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions


How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.



Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.


Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access


I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.


I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.


Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.


Synchronization of the clipboard is not working

Anydesk Ssl_14090086
Check permissions. AnyDesk might have to be installed on the remote side.


Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)


AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall


Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.


Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.


Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android


Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App


How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal


I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.


I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.

Get AnyDesk for Windows

No email, registration or installation required!

  • Connect the desktop environment of individual Windows client devices and servers via remote access
  • Enable instant support and live administration through remote control of all connected Windows devices
  • Take advantage of a smooth remote desktop connection in Windows due to AnyDesk’s breath-taking frame rates, bandwidth efficiency and imperceptible latency
  • Work together easily and communicate online using remote access to Windows desktops

Remote Access to Windows 10: Manage all your Windows Desktops at once with AnyDesk

AnyDesk allows you to establish remote desktop connections in Windows 10 and opens up unprecedented possibilities of collaborating online and administrating your IT network. With AnyDesk, you can work remotely from everywhere!

Dynamic Performance for Smooth Windows Remote Access

With AnyDesk’s smooth performance, you can establish seamless remote desktop connections in Windows and offer excellent remote support to your customers. Web conferencing and file sharing is as easy as never before. Customizing your remote desktop software with your own brand and logo effectively highlights your corporate identity and renders your remote access application even more trustworthy for your partners.

Meet Professional Challenges with Flexible Remote Desktop Solutions for Windows

Download the small AnyDesk file of 3 MB and finish urgent tasks on the go with AnyDesk’s user-friendly interface. AnyDesk is not only compatible with Windows 10, but many other operating systems and their various versions, including iOS, macOS, Linux and Android. What is more, AnyDesk facilitates managing your remote desktop contacts and connections and administrating all settings and configurations in Windows, so you can focus on your projects rather than their administration.

Anydesk serversAnydesk now

Comprehensive Security for Your Windows Remote Desktop Connection

AnyDesk’s thorough TLS 1.2 encryption technology and incessant verification of connections ensure end-to-end privacy and protect your data. Only authorized desks can demand remote access to your PC via AnyDesk. With AnyDesk On-Premises, you can establish an autonomous, private network that fully shields your data while operating Windows remote desktops.

The AnyDesk Remote Desktop Software for Windows remote desktops is adjusted to the latest Windows devices and is also compatible with earlier Windows versions.

AnyDesk for the Windows 10 Desktop has a light design, can be downloaded fast and secure, and you can start instantly to remote control Microsoft devices.

Updates from AnyDesk for Windows 10 remote desktops are constant and free.

Version 6.2.3

8 Mar 2021

  • Added global security settings:
    Added global security setting to lock the remote account. If active the corresponding session setting will be ignored.
  • Bugfix:
    Fixed network detection
  • Bugfix:
    Fixed image glitches occurring during sessions
  • Bugfix:
    Could block remote input without input permissions granted
  • Bugfix:
    Could lock the remote account without input permissions granted
  • Updated translations:
    Updated translations for German, English and Italian
  • Added translations:
    Added Lithuanian translation. Many thanks to Andrius Balsevičius!
Anydesk Ssl_14090086Version 6.2.2

18 Feb 2021

  • Bugfix:
    Fixed crash when opening installer.
  • Bugfix:
    Fixed crash when opening settings in in-only Cutsom Clients.
Version 6.2.1

12 Feb 2021

  • Custom clients usability improvement:
    Added UI setting to permanently remove tiles from the main view of custom clients related to password for unattended access, Whats new and Discovery.
  • Address Book entries handling:
    Added pagination to Address Book to fix too many entries issue.
  • Bugfix:
    Fixed crash when closing a session.
Version 6.1.5

27 Jan 2021

  • Bugfix:
    Fixed bug that caused elevation requests to fail.
Version 6.1.4

21 Jan 2021

  • New option for unattended access:
    Added option --remove-password to remove password for unattended access via command line.
  • Memory usage improvement:
    Improved memory usage when using preserve details option.
  • Bugs for custom clients with Incoming connection only configuration:
    Fixed window size problems in some cases in incoming connection only client. Fixed alias registration in incoming connection only clients.
  • Crash during privacy mode:
    Fixed crash related to muting audio during privacy mode.
  • Windows login screen keyboard issues:
    Fixed bug that caused incorrect keyboard handling on windows login screen.
  • Address Book tags issue:
    Fixed bug that caused address book tags to not show on individual addresses.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 6.1.0

8 Dec 2020

  • Revised various user interface elements:
    Revised favorites and recent session lists. Revised session recording settings.
  • Better interaction with system clipboard:
    Address Book, Auto-Discovery, Favorites and Recent Sessions now interact with the system clipboard.
  • Added new options for sessions:
    Added option to limit number of incoming/outgoing sessions for custom clients. Added option to automatically disconnect incoming sessions when inactive.
  • Added new options to enhance usage:
    Added option to follow remote window focus. Added display option to preserve details when encoding image. Added option to keyboard menu to send special Android keys.
  • One time password check improvement:
    Improved one time password checks in two factor authentication.
  • Fixed crashes in various situations:
    Fixed crash when requesting elevation. Fixed crash in session player when skipping to the beginning of a recording. Fixed crash caused by invalid thumbnails when searching for addresses. Fixed crash when updating Windows Group Policies.
  • Fixed bugs related to sessions:
    Fixed bug that caused keyboard mode to be reset every session. Fixed bug that caused sessions settings for remote cursor to not save correctly. Fixed bug that caused empty session recordings to be created. Fixed rare bug that caused settings configured via Group Policies to not work correctly.
  • Fixed bug related to language selection:
    Fixed language detection for some asian languages. Fixed language selection on Windows XP.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 6.0.8

1 Sep 2020

  • Improved iOS support:
    Support for improved connections to iOS devices.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 6.0.7

28 Jul 2020

Anydesk Now

  • AnyDesk closes immediately after start:
    Fixed bug that could cause AnyDesk to close immediately after starting.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 6.0.6

21 Jul 2020

  • Adress Book bugfixes:
    Fixed crash in Address Book. Fixed renaming of Address Book entries.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 6.0.5

10 Jul 2020

  • Languages support:
    Updated translations for various languages.
  • Address Book:
    Made the Address Book open on startup again.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 6.0.0

25 Jun 2020

  • Two-Factor Authentication:
    When enabled, an additional dialog will be shown after authentication by password or token, requesting a time-based one-time password provided by a third device. This feature requires an app supporting TOTP.
  • Wake-on-Lan:
    When enabled, devices running AnyDesk that are currently in sleep mode can be woken up by other AnyDesk devices in the same local network.
  • Windows Group Policies:
    AnyDesk now checks the Windows Registry for settings provided via Windows Domain Group Policies. This can only be disabled on Custom Clients.
  • Multiple password for Unattented Access:
    Unattended Access now allows the setup of multiple secondary passwords. Each of the password can be bound to different permissions. This feature requires the use of Windows Group Policies.
  • Flexible Session Recordings:
    Session Recordings can now be started and stopped at any time.
  • Interactive Access improvement:
    Immediately installing AnyDesk now allows to connect to that Desk directly from the beginning.
  • User interface improvements:
    User interface has been updated and now also allows to hide the sidebar on the left and the Remote Desk box.
  • Security improvement:
    AnyDesk now supports Perfect Forward Secrecy to strengthen its already strong security for data transfer.
  • Remote printing improvement:
    AnyDesk now allows to pring local files on the remote computer.
  • Multi-monitor suppport:
    Hotkeys can now be used to switch between the remote monitors. Hotkey combination Ctrl+Alt+Shift+left/right to iterate monitors. Hotkey combination Ctrl+Alt+Shift+numpad_number to switch to a specific monitor.
  • Improved installation process:
    Reduced the amount of UAC dialogs shown during installation of different components of AnyDesk.
  • Language support:
    Updated translations for various languages.
  • Remote printing in Windows 7:
    Fixed a remote printing in Windows 7.
  • Bugfixes:
    Fixed a lot of small bugs.
Version 5.5.3

9 Apr 2020

  • Bugfix:
    Fixed a timer duration exceeding integer boundaries.
Version 5.5.2

3 Apr 2020 Recordanyvid.

  • Error handling:
    Improved error handling.
  • Custom client:
    Fixed Privacy Mode for Custom Clients.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 5.5.0

11 Mar 2020

  • Invitation link in main view:
    Reintroduced the invitation link in the main view. This feature requires a properly set up default mail client to work.
  • Send support information feature:
    The link 'Send Support Information..' on the page 'About AnyDesk' in the settings now tries to create an e-mail. This feature requires a properly set up default mail client to work.
  • Settings page:
    Added an option to set up an Alias on the UI settings page.
  • Incoming session new feature:
    The backend user can now accept an incoming session request and immediately request elevation.
  • Discovery feature security:
    Significantly improved security of Discovery feature.
  • Session UI improvement:
    The toolbar can now be hidden during a session via the session tab menu. The remote activity indicators can now be de-/activated by clicking on them.
  • File Manager:
    The File Manager enabled file upload even though it was disallowed. An additional monitor appeared on opening the File Manager.
  • Custom client:
    Custom Clients may have cut ID and Alias in a list view. Custom Clients allowing only incoming sessions did not support Remote Restart.
  • Service:
    Fixed a deadlock in the service making it unresponsive to session requests. Fixed a crash in the service when connecting to multiple IDs at once.
  • Bugfixes:
    Fixed couple of small bugs and occasional crashes.
Version 5.4.2

18 Dec 2019

  • Bugfixes:
    Fixed some minor bugs.
Version 5.4.0

Anydesk Servers

21 Nov 2019

  • New Privacy feature for Windows 8 and 10:
    Enabling privacy mode during a session will turn off the monitor on the remote side so the screen content is hidden.
  • Seeking in session player:
    Session player can now jump into specific point in time.
  • Address Book usability:
    Address Book items offer to create TCP tunnel.
  • File Manager:
    File Manager address field now handles Enter key properly and shows remote folder content after switching sides.
  • Bugfixes:
    Fixed automatic registration of aliases in custom namespaces and couple of other small bugs.
Version 5.3.3

1 Oct 2019

  • Usability:
    Address field is now in focus upon window start.
  • Android compatibility:
    Added support for Android special keys.
  • Translations:
    Translations have been updated.
  • Bugfixes:
    Fixed couple of small bugs.
Version 5.3.2

9 Sep 2019

  • New set of permissions used during unattended access:
    New permissions must be enabled and will used in case session has been started using password or token.
  • Performance and Usability:
    Improved performance and usability of the new user interface.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 5.2.2

12 Jul 2019

  • Discovered clients in search:
    Discovered clients can be searched for now by using user name, Alias, client ID, machine name and operating system.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 5.2.1

7 Jun 2019

  • Bugfixes:
    Fixed a couple of small bugs.
Version 5.2.0

6 Jun 2019

  • Custom Client Layout:
    Added a new minimalistic layout for customer generated clients that only support incoming connections.
  • Bugfixes:
    Fixed a couple of small bugs.
Version 5.1.2

27 May 2019

  • Bugfixes:
    Fixed a crash when AnyDesk could not find a preview image.
  • Welcome Panel:
    Changed images for welcome panel.
Version 5.1.1

23 May 2019

  • Bugfixes:
    Fixed a few major and minor bugs.
  • Usability:
    A couple small usability improvements.
Version 5.1.0

15 May 2019

  • TCP Tunnels:
    Added TCP Tunneling (or Port-Forwarding) for running sessions.
  • Bugfixes:
    Fixed many major and minor bugs.
  • Performance and Usability:
    Improved performance and usability of the new user interface.
  • Translations:
    Improved translations.
Version 5.0.5

12 Apr 2019

  • Bugfixes:
    Fixed several bugs that occasionally lead to crashes and freezes.
  • Installer:
    Progressbar for the installer.
  • Translations:
    Updated polish translations.
  • Welcome Tab:
    Updated the welcome tab.
Version 5.0.4

8 Apr 2019

  • Bugfixes:
    Stability improvements and fixed default audio record settings.
Version 5.0.3

5 Apr 2019

  • Bugfixes:
    Fixed many minor bugs.
  • Updated translations:
    Updated translations for Chinese, Portuguese, French and Russian.
Version 5.0.2

4 Apr 2019

  • Address Book:
    Fixed a few minor bugs in the Address Book.
  • Command Line:
    Security improvements regarding blocking outgoing sessions.
  • Auto Discovery:
    Start Auto-Discovery automatically when AnyDesk is installed.
  • Address Book:
    Added the right click menu.
Version 5.0.1

29 Mar 2019

  • User Interface:
    Small improvements of the new user interface.
  • Stability:
    Fixed a rare case that can cause AnyDesk to not respond or crash.
  • Connection Trace:
    Tracefile was sometimes not stored correctly when AnyDesk is installed.
Version 5.0.0

27 Mar 2019

  • NEW User Interface:
    Completely new and modern design for AnyDesk with many usability improvements.
  • Address book:
    Greatly improved address book with drag & drop and better handling.
  • Remote Printing:
    Support for remote printing on Windows 7, 8 and 10.
  • Auto Discovery:
    New feature that allows AnyDesk to find other clients inside your local network.
  • Remote Cursor:
    Fixed bugs relating to the remote cursor and fullscreen mode.
  • Stability:
    Fixed several bugs that can lead to crashes in special situations.
  • Localization:
    Updated translations.

By downloading and using AnyDesk, you accept our license agreement and our privacy statement.

Please consider taking our survey to help us make AnyDesk even better!

If the download does not start automatically, please click the Download link below.

Get Started with AnyDesk in 3 steps:

Double-click the downloaded AnyDesk file and AnyDesk will start immediately.

Enter the ID or Alias of the remote device into the field under 'Remote Desk'.

Click the green 'Connect'-Button and enjoy our fast and simple remote software solution.